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How To Motivate And Retain Your Clients
When running a business, it is important to ensure that you maintain your clientele. This is because they are the lifeline of your investment. By keeping your clients, you ensure that there is constant demand for your goods and services. This way, you are able to makes profit always. Furthermore, you are only left with the burden of finding new clients, which makes your work easier. There are many ways of doing this.
You can offer them some discounts. This has always worked, as far as the history of business is concerned. Discounts are slight deductions from the price of items. By reducing the price of an item by a small percentage, you convince people to purchase it. This is evident in the local stalls and malls, where the management gives discounts to customers so as to encourage them to purchase goods. If you do this your clients will not leave, hence you will have managed to retain them.
Providing after-sales services is also another good way of retaining your customer base. After-sales services refer to additional provisions that are offered to clients. They include packaging, delivery and technical help among others. These might seem to be simple things, but they play a huge role in retaining customers. Everyone enjoys having their goods well packaged and delivered. So, by offering such services, you attract more people to purchase you goods.
Giving samples will also help retain your customers. Once you have a new product on sale, send some samples to each of your clients. This will give them first-hand experience with the product, hence encouraging them to purchase it. Moreover, it shows the customer that you are interested in doing business with them.
Offer corporate gifts. These are gifts that are given to customers, clients and even affiliates to encourage them to continue working with you. You have to be specific when selecting the gift. This is very important since it gives an impression of how much you value your clients. Most important of all, they should represent your business to the clients. Therefore, they should have the company logo or colors.
You need to select the right promotional gifts to ensure that you pass the intended message. It should be intimate, in the business sense, and clearly represent the relationship that the company has with the clients. Those are some of the things you can do so as to retain your clients.